Privacy Policy

Privacy Policy —  Level9 Store 

At Level9 Store, your privacy is of utmost importance to us. We are committed to protecting the confidentiality of all information you share with us and assure you that your personal data will never be disclosed to any third party without your explicit consent. By accessing or using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly request that you refrain from using the site.

1. Information We Collect

When you visit https://www.level9.store/ (the “Website”), we collect specific information about your device, browsing behavior, and data necessary to process your purchases. Additional information may also be collected if you contact us for customer support.

“Personal Information” refers to any data that can uniquely identify an individual.

2. Types of Personal Information Collected & Purpose

a) Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, browsing activity.
  • Purpose: To ensure optimal website performance, analyze user behavior, and enhance user experience.
  • Source: Automatically collected via cookies, log files, web beacons, tags, and pixels.
  • Disclosure: Shared with our processors — Shopify (store platform) and Hostinger (domain and hosting).

b) Order Information

  • Examples: Full name, billing address, shipping address, payment method (we do not store card details), email address, and phone number.
  • Purpose: To process orders, facilitate payments, arrange shipping, provide invoices/order confirmations, communicate order updates, screen for fraudulent activity, and personalize communication or promotions.
  • Source: Collected directly from you during the checkout process.
  • Disclosure: Shared with Shopify, Hostinger, and our payment gateway partner, Razorpay.

c) Customer Support Information

  • Examples: Name, contact details, order-related queries, and any additional information shared voluntarily.
  • Purpose: To assist you with queries, offer support, and improve our service experience.
  • Source: Collected directly from you when you contact us.
  • Disclosure: Shared with Shopify and Hostinger, where required for issue resolution.

3. Use of Your Information

Your personal data is used solely for the purposes of:

  • Processing and fulfilling your orders
  • Improving website functionality and user experience
  • Communicating updates, offers, or relevant information (only if you opt-in)
  • Preventing fraudulent transactions
  • Customer support and service improvement

We will never sell, rent, or share your personal data with any unaffiliated third party without your permission.

4. Your Consent

By using our Website, you consent to the collection and use of your personal information as described in this policy.

5. Data Security

All sensitive payment data is handled securely via encrypted channels. We do not store your card or payment credentials on our server. Shopify and Razorpay ensure PCI-compliant secure transactions.

6. Changes to this Policy

We reserve the right to revise this Privacy Policy at any time. Any updates will be posted on this page. Continued use of the website following changes implies your acceptance of the revised terms.

7. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or delete any personal data we have about you, please get in touch with us at:

📩 info@level9.store

📞 +91 93508-48723